Moomooqiu / Privacy

Privacy Policy

This Privacy Policy explains how Moomooqiu collects, uses, discloses and protects personal information when you visit our website, place an order, use our services or otherwise communicate with us.

Last updated: September 3, 2026

Overview

Moomooqiu, operated by 吴兴织里茂绒制衣厂 (Wuxing Zhili Maorong Garment Factory) , operates this online store and website, including related information, content, features, products, tools and services (collectively, the “Services”).

Moomooqiu is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, process and disclose your personal information when you visit or use the Services, make a purchase or other transaction, or communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing or disclosure of personal information, this Privacy Policy will control for those matters.

By using the Services, you acknowledge that you have read this Privacy Policy and understand the practices described below.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you.

Personal information does not include information that has been anonymized or de-identified so that it can no longer reasonably identify you.

Depending on how you interact with the Services, where you live and applicable law, we may collect or process the following categories of information:

• Contact information, including your name, email address, phone number, billing address and shipping address.
• Payment and financial information, including payment method, transaction information, payment confirmation and other payment-related details processed by our payment providers.
• Account information, including account credentials, preferences and settings where an account is created.
• Order and transaction information, including products viewed, added to cart, purchased, returned, exchanged or cancelled.
• Communications, including information you provide when contacting customer support or otherwise communicating with us.
• Device information, including browser type, device information, network information, IP address and other technical identifiers.
• Usage information, including information about how and when you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, including when you place an order, create an account, contact us, subscribe to communications or otherwise provide information.
• Automatically through the Services, including information collected from your device and through cookies, pixels and similar technologies.
• From service providers that provide services such as ecommerce hosting, payments, analytics, fulfillment, shipping, customer support or fraud prevention.
• From business partners and other third parties where permitted by applicable law.

How We Use Your Personal Information

Providing and Improving the Services

We may use personal information to operate our store and provide services to you, including to:

• process and fulfill orders;
• process payments;
• arrange shipping and delivery;
• provide order and tracking updates;
• process returns, refunds and exchanges;
• maintain customer accounts;
• remember preferences;
• provide customer support; and
• improve the shopping experience and our Services.

Marketing and Advertising

Where permitted by applicable law, we may use personal information to provide marketing or promotional communications, including email communications, personalized product recommendations and advertising.

You can unsubscribe from promotional email communications at any time by using the unsubscribe link included in the relevant email.

Security and Fraud Prevention

We may use personal information to provide a secure shopping experience, authenticate accounts, identify suspicious activity, prevent fraud and protect our customers, our business and the Services.

Communicating With You

We use personal information to respond to customer service requests, provide order information and maintain our business relationship with you.

Legal and Compliance Purposes

We may use personal information where necessary to comply with applicable law, valid legal requests, government requirements, dispute resolution, investigations or enforcement of our policies.

How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business and provide the Services.

This may include:

• Shopify, which hosts and supports our ecommerce store.
• Payment processors that securely process transactions.
• Shipping and logistics providers required to fulfill and deliver customer orders.
• Technology and service providers, including providers of analytics, cloud hosting, customer support and fraud prevention services.
• Marketing and advertising partners, where permitted by law and according to your applicable preferences and rights.
• Third parties where you specifically direct, request or consent to the disclosure.
• Government agencies, legal authorities or other parties where disclosure is required or permitted by applicable law.
• Parties involved in a merger, sale, restructuring or other business transaction, subject to applicable law.

Third-party service providers may process personal information according to their own applicable privacy policies and contractual obligations.

Relationship With Shopify

The Services are hosted by Shopify.

Shopify collects and processes certain personal information about your access to and use of the Services in order to provide, secure and improve its ecommerce platform and related services.

Information you provide through our store may be transmitted to and processed by Shopify and other service providers in countries other than the country where you reside.

We may also use certain Shopify features that rely on information from interactions with our store, Shopify and other merchants in order to help improve ecommerce services, advertising, personalization and fraud prevention.

In circumstances where Shopify independently determines how personal information is processed, Shopify is responsible for that processing and for handling applicable privacy requests relating to those activities.

You can learn more by reviewing the Shopify Consumer Privacy Policy .

Depending on where you live, privacy choices relating to Shopify's processing may also be available through the Shopify Privacy Portal .

Third-Party Websites & Links

The Services may include links to websites or online platforms operated by third parties.

If you follow a link to a third-party website, you should review that site's privacy policy, security practices and applicable terms.

We are not responsible for the privacy or security practices of unrelated third-party websites or platforms that are outside our reasonable control.

Our inclusion of a third-party link does not, by itself, imply endorsement or ownership of that third party or its services.

Children's Data

Although Moomooqiu sells children's clothing, our online store and Services are intended to be used by adults, parents or legal guardians and are not intended for independent use by children.

We do not knowingly collect personal information directly from children below the applicable age of consent or majority where prohibited by law.

If you are a parent or legal guardian and believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the situation and take appropriate action, including deletion where required.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share, as those terms may be defined under applicable privacy laws, personal information of individuals under 16 years of age.

Security & Retention

We use reasonable administrative, technical and organizational measures designed to protect personal information.

However, no method of transmission or electronic storage can guarantee absolute security.

Please avoid sending sensitive or confidential information through unsecured communication channels.

The length of time we retain personal information depends on factors including:

• whether the information is required to fulfill an order;
• whether you maintain an account;
• customer service and dispute resolution needs;
• legal, tax and accounting requirements;
• fraud prevention and security requirements; and
• other legitimate business or legal obligations.

Information will not be retained longer than reasonably necessary for the applicable purpose, subject to legal requirements.

Your Privacy Rights & Choices

Depending on where you live and applicable law, you may have some or all of the following rights in relation to your personal information.

• Right to Access or Know. You may have the right to request access to personal information we maintain about you.
• Right to Delete. You may have the right to request deletion of certain personal information.
• Right to Correct. You may have the right to request correction of inaccurate personal information.
• Right to Data Portability. You may have the right to request a copy of certain information in a portable format.
• Right to Withdraw or Manage Consent. Where processing is based on consent, you may have the right to withdraw that consent, subject to applicable law.
• Marketing Preferences. You may unsubscribe from promotional emails at any time by following the unsubscribe instructions in those communications.

Opting out of promotional communications does not prevent us from sending necessary transactional messages relating to orders, shipping, returns, account security or customer service.

Privacy rights are not absolute and may apply only in certain circumstances. We may decline or limit a request where permitted by applicable law.

We may need to verify your identity before processing a privacy request.

Where applicable law permits the use of an authorized agent, we may request evidence showing that the agent is authorized to act on your behalf.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

Cookies & Similar Technologies

Our website and service providers may use cookies, pixels, local storage and similar technologies to operate the Services, remember preferences, understand website usage, improve performance, prevent fraud and support analytics or advertising.

Some cookies are necessary for core website functions such as checkout, shopping cart functionality and account security.

Other cookies may be used for analytics, personalization or advertising, subject to applicable law and the privacy choices available in your region.

You may be able to manage cookies through your browser settings or privacy controls made available through our website.

Complaints

If you have concerns about how we process personal information, please contact us using the details provided below.

We will review privacy complaints and respond in accordance with applicable law.

Depending on where you live, you may also have the right to appeal an applicable decision or submit a complaint to your local privacy or data protection authority.

International Transfers

Moomooqiu operates internationally, and our ecommerce platform, payment processors, shipping providers and other service providers may process information in countries other than the country where you reside.

As a result, personal information may be transferred, stored or processed internationally where necessary to operate the Services.

Where applicable law requires specific protections for international data transfers, we or our applicable service providers will use legally recognized safeguards.

For transfers of personal information from the European Economic Area or United Kingdom, these safeguards may include recognized contractual mechanisms such as the European Commission's Standard Contractual Clauses or equivalent UK mechanisms, where applicable.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our privacy practices, Services, technology, legal requirements or business operations.

When this Privacy Policy is updated, the revised version will be published on this page and the “Last updated” date will be changed accordingly.

Where required by applicable law, we will provide additional notice of material changes.