Moomooqiu / Customer Care

Returns & Refunds

We hope you love your Moomooqiu order. If something isn't quite right, our return policy below explains how to request a return, which items are eligible and how refunds are processed.

30-Day Return Policy

Moomooqiu offers a 30-day return policy. This means you may request a return within 30 days after receiving your item.

Return requests submitted more than 30 days after delivery may not be accepted unless the item is defective, incorrect, or applicable consumer protection law provides otherwise.

Return Eligibility

To qualify for a return, the item must generally be in the same condition in which you received it.

Returned products should be:

• unworn;
• unused;
• unwashed;
• free from stains, odors or customer-caused damage;
• with original tags and labels attached; and
• accompanied by your order information or proof of purchase.

Where reasonably possible, please also keep and return the product in its original packaging.

All returned products may be inspected after arrival. Items showing signs of wear, washing, misuse, contamination, damage or removed tags may not qualify for a full refund.

How to Request a Return

Before sending any product back, please contact Moomooqiu to request a return authorization.

Email us at zhangqianwen911@gmail.com and include:

• your order number;
• your name or the email address used for the order;
• the item you would like to return;
• the reason for the return; and
• clear photographs if the item is damaged, defective or incorrect.

Once your request has been reviewed and accepted, we will provide the appropriate return address and return instructions.

Return Shipping Costs

If you are returning an item for a reason unrelated to a product defect or an error by Moomooqiu, you are responsible for the cost of return shipping.

This includes returns for reasons such as:

• the size is not suitable;
• you change your mind;
• you prefer another color or style; or
• you accidentally purchase the wrong item.

We recommend using a trackable shipping method when returning an item, particularly for international returns.

If your return is caused by a confirmed product defect, shipping damage, or an incorrect item supplied by us, Moomooqiu will cover reasonable return shipping costs or provide another appropriate solution.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery.

If an item arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

Please include your order number and clear photographs showing the issue so that we can evaluate the situation efficiently.

Once confirmed, we may offer an appropriate solution such as:

• a replacement;
• a reshipment;
• a partial refund; or
• a full refund.

The appropriate resolution will depend on the circumstances and nature of the issue.

Non-Returnable Items

Certain items generally cannot be returned for reasons of personal preference.

These include:

• items that have been worn;
• items that have been washed;
• items with removed original tags or labels;
• items with stains, odors or signs of use;
• items damaged after delivery through customer use;
• customized or personalized products;
• gift cards; and
• items clearly marked as Final Sale.

If you are unsure whether your product is eligible for a return, please contact us before sending it back.

Sale & Promotional Items

Items purchased during a promotion or using a discount code are generally still eligible for return under our standard 30-day return policy.

However, products clearly marked Final Sale at the time of purchase are generally not eligible for returns due to change of mind, size preference or other personal reasons.

This does not affect any mandatory rights relating to defective, damaged or incorrectly supplied goods.

Exchanges

If you would like a different size, color or product, the fastest way to receive the item you want is generally to return the original item and place a new order once your return request has been accepted.

This approach also helps reduce the risk of your preferred replacement item becoming unavailable while your return is in transit.

If you received an incorrect or defective item, please contact us before placing another order so that we can arrange the appropriate solution.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

We generally aim to initiate approved refunds within 5–10 business days after completing our inspection of the returned item.

Please remember that your bank, credit card provider or payment service may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we confirmed your refund was approved and you have not received the funds, please contact us at zhangqianwen911@gmail.com .

Shipping Costs & Returns

Moomooqiu currently provides free standard air shipping on customer orders.

For returns requested because of personal preference, the customer is responsible for the cost of shipping the item back to us.

For verified defective, damaged or incorrectly supplied products, Moomooqiu will cover reasonable return or replacement shipping costs where appropriate.

Refused or Undeliverable Packages

A package may occasionally be returned to us due to:

• an incorrect or incomplete delivery address;
• multiple unsuccessful delivery attempts;
• failure to collect the package where required; or
• refusal of an otherwise correctly fulfilled order.

Where permitted by applicable law, reasonable additional shipping costs caused by these circumstances may be deducted from the applicable refund.

If the delivery problem was caused by an error on our part, please contact us so that we can arrange an appropriate solution.

European Union 14-Day Cooling-Off Right

If your order is shipped to a customer in the European Union, applicable law may give you the right to cancel or return your order within 14 days after receiving the goods, without providing a reason.

This statutory right exists independently of Moomooqiu's standard 30-day return policy.

Items should be returned in accordance with applicable legal requirements. Nothing in this policy is intended to restrict any mandatory consumer rights that cannot legally be waived.